Privacy Policy

1. Overview

This Privacy Policy explains how LTX23 collects, uses, and protects information when you use our website, account system, credits, and AI video workflows.

2. Information We Collect

We may collect the following categories of data:

• Account data: name, email address, avatar, and login identifiers provided through supported sign-in methods such as Google.
• Billing data: subscription status, purchase history, invoice references, and payment-related metadata processed through Stripe. We do not store full card numbers on our own servers.
• Usage data: pages viewed, feature interactions, task status, and service diagnostics needed to keep the product working.
• User content: prompts, uploaded images, uploaded audio, uploaded videos, generated outputs, and files saved to your library or workspace.
• Support data: messages you send to us through support email or live chat tools such as Crisp.

3. How We Use Information

We use data to:

• provide login, billing, credits, storage, and generation features;
• process subscriptions, one-time credit purchases, and customer support requests;
• store or deliver files you ask us to save, generate, or download;
• detect abuse, fraud, service failures, and technical issues;
• improve site stability, workflow quality, and product operations.

We do not sell your personal information.

4. Service Providers

We use third-party services where needed to operate the site, including:

• Google for supported sign-in;
• Stripe for payments and subscription processing;
• Resend for transactional email;
• S3-compatible storage for saved files and media storage;
• Crisp for support chat;
• infrastructure and AI processing providers used to run generation-related workflows.

These providers may process data only to help us deliver the service.

5. Uploaded Content and Generated Files

Prompts and uploaded files may be processed so we can run AI video workflows, return outputs, save files to your account, and troubleshoot failures. If you choose to save content, it may remain available in your account until you remove it or your account is deleted, subject to limited retention needed for billing, fraud prevention, or legal compliance.

6. Cookies and Session Data

We use cookies and similar technologies to keep you signed in, remember preferences, protect sessions, and support product functionality. Please review our Cookie Policy for more detail.

7. Data Retention

We keep personal data only as long as needed for account operation, billing records, support, fraud prevention, and legal obligations. Retention periods may differ depending on the type of data and whether you keep content in your account.

8. Your Choices

You may contact us to request access, correction, or deletion of your personal data, subject to identity verification and legal exceptions. You may also stop using the service at any time and cancel subscriptions before the next billing cycle.

9. Changes

We may update this policy from time to time. The date at the top of this page reflects the latest revision.

10. Contact

For privacy questions, contact support@ltx23ai.com.